FAQs

Frequently asked questions

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General Questions

eSakor Portal is a portal for changing the way the National Land Commission of Bhutan delivers land transactions services to the citizens of Bhutan. The portal was launched on 8th Jan, 2019 by the NLCS, and gives citizens access to land transaction services without having to visit a NLCS or dzongkhag office.

Bhutanese citizens can create an account using their ID card number. Once registered, one can use the portal to do land transaction.

Some of the objectives of eCitizen Portal are as follow:
  1. To allow citizens to apply land transaction application without having to visit dzongkhag or NLCS office.
  2. Reduction of paper usage: No need to fill up Land Transaction forms manually and no need to submit CID copies of transaction parties & witness since the system is integrated with the live census data from DCRC through G2C services
  3. Reduce the trunaround time for land transaction services: have all the workflow captured starting from applicant till the approval.
  4. Give a better services: Notifications with email and SMS integration.
  5. Accountability: All the actions taken by the users from dzongkhag and NLCS in the portal on a transaction application will be captured.
  6. Transparency: The total cost of the land/flat/building, demarcation fee, subdivision fee, Lagthram fee and revenue receipt number and date (5% tax) will be captured in the system which can be viewed by the applicant and all officials processing the transaction application.

Following are the steps you need to take inorder to apply land transactions in the eSakor Portal:
  1. Register in the portal using your CID. Your credentials will be send to your mobile number through SMS.
  2. After creating an account you can login and apply new transactions, view previously applied transactions, check activity logs for the transactions you applied, check the status of your transactions etc...
  3. At every critical status changes in your transaction you will be notified through SMS in your mobile number.
Questions Related to NDI

Bhutan NDI is a mobile wallet that holds your personal credentials which can be used to prove your identity and share your credentials while accessing government and business services online. These credentials include, but are not limited to, Foundational Identities such as name, citizenship ID, household and Functional Identities such as Thram numbers, bank account details, education certificates and more.

Bhutan NDI validates the time when the request for Foundational ID has been submitted. Therefore, it is important to have the time accurately set on your smartphone device. Users are advised to switch their Time feature to "automatic" under the phone's Settings. After users set their device time to "automatic", they will have to reinstall the app and complete the onboarding process.

You can proceed with the Face ID authentication only if you have submitted your biometrics to RGOB. If you have submitted your biometrics, follow the instruction to complete the liveness detection test by moving your face from side-to-side and top-to-bottom during Face ID authentication. If you continue to face a problem, contact toll-free NDI support helpline at 1199.

If you insert the wrong pin three times, you will see the “Forgot Pin” button. You can reset your pin by clicking on that “Forgot Pin” button. Note: you will have to complete biometric facial authentication to reset your pin.

Bhutan NDI comes with backup and recovery options that allow users to backup their wallet in case of loss of device. You can either opt to backup your wallet during the initial onboarding process or choose to backup at a later point by visiting More>Settings>Backup on your Bhutan NDI wallet. Backup of your wallet will allow you to restore your credentials on a new device.

You need to submit your basic information available on your CID card/passport/work permit like name, date of birth, citizenship ID, permanent address, and biometrics to successfully register on Bhutan NDI.
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